Frequently Asked Questions

General FAQs

What are the Home Energy Rebate programs?

Where do the rebates come from?

What are the rebate limits?

Can self-installation projects qualify for home efficiency rebates?

What if I want to conduct an energy efficiency or electrification project in my home but am not eligible for this program?

Are mobile homes considered single family homes? Can they receive the rebates?

HOMES Program FAQs

Who is eligible for HOMES rebates?

Is the home energy assessment free?

My energy assessment report includes a list of upgrades. Do I need to do all of them to qualify for a rebate?

Do I need to wait for HEAR to replace my kitchen or laundry appliances or can they be included in HOMES projects?

What work is generally needed to meet the 20% energy savings limit?

What happens when someone moves?

Example: Homeowners do a HOMES project at one address, then move – can they take advantage of HOMES again at the new residence?

I received an energy assessment. How long is it good for?

HEAR Program FAQs

Who is eligible for HEAR rebates?

What can I get a rebate for, and how much can I save?

How is income verified if the home is shared with extended family?

Example: single parent and grandparent (both working) or a family of four and an uncle living with them?

Application Process FAQs

What documentation is required to apply for programs?

How long does it take to be approved?

How can I track the status of my application?